THE NANCY FULWOOD HOSPITAL SOCIETY

Insurance & Billing
Assistance

Making Quality Healthcare Accessible Through Trusted Insurance Partnerships

Our dedicated insurance coordination team is committed to making your healthcare journey financially stress-free — from verification and pre-authorization to claims processing and billing support.

Hassle-Free Claims 9+ Insurance Partners Full Documentation Support Dedicated Coordinator
9+
Insurers
24/7
Support
100%
Transparent
Fast
Processing
Our Network

Trusted Insurance Partners

We proudly collaborate with leading insurance providers to ensure a seamless healthcare experience for our patients. Present your insurance card at admission and our team handles the rest.

Jubilee Insurance
Health & Life Insurance
Active Partner
Adamjee Insurance
General Insurance
Active Partner
Adamjee Life
Life & Health Insurance
Active Partner
IGI Insurance
General & Health Insurance
Active Partner
Alfalah Insurance
Health & General Insurance
Active Partner
Pak-Qatar
Takaful & Insurance
Active Partner
UBL Insurers
General Insurance
Active Partner
Health E Connex
Health Network & TPA
Active Partner
TPL Insurance
Health Insurance
Active Partner
IGI Life
Life Insurance
Active Partner
Engro Company
Manufacturer
Active Partner
Lucky Core Industries
Conglomerate
Active Partner
Not sure if your insurer is listed?

Our insurance desk is continuously expanding its network. Contact us with your insurance provider's name and we will confirm coverage or guide you through available options — including direct billing, reimbursement arrangements, or alternative financial assistance.

Step by Step

For a Successfully Processed Claim

Our streamlined process ensures that your insurance claim is handled efficiently, accurately, and without unnecessary delays from the moment you arrive at CHS.

Following steps are given below :

1
Step 01

Present Insurance Card & Identification

Present your valid insurance card along with your CNIC or passport at the hospital reception or insurance desk upon arrival. Our staff will verify your identity and initiate the coverage check immediately.

2
Step 02

Coverage Verification by Hospital Team

Our insurance coordinator contacts your insurance provider in real time to verify policy validity, confirm covered procedures, check benefit limits, network eligibility, and any applicable co-payment or deductible obligations.

3
Step 03

Insurance Approval & Authorization

For planned procedures, surgeries, or extended admissions, a formal pre-authorization letter is obtained from your insurer prior to treatment commencement. Emergency cases are handled concurrently with treatment and authorised retrospectively where applicable.

4
Step 04

Treatment Provided

Receive your full medical treatment with confidence. Our clinical team focuses entirely on your care while the insurance desk maintains all records, generates interim billing reports, and keeps the insurer updated as required throughout your stay.

Step 05

Claim Processed & Settled

Upon discharge, the final billing is submitted directly to your insurance company. Our team follows up with the insurer to ensure prompt settlement. Any outstanding co-payment amount is collected at the time of discharge and a detailed final invoice is provided to the patient.

Be Prepared

Required Documents

Having the right documents ready ensures your insurance process starts without delay. Below are the standard documents that may be required at admission and for claim processing.

Identification Documents

CNIC (Original & Photocopy)
Valid National Identity Card of the patient. For minors, guardian's CNIC required along with B-Form.
Passport (for Foreign Nationals)
Valid passport with visa page for international patients or expatriates.

Insurance Documents

Insurance Card (Original)
Valid insurance or takaful card issued by your insurance provider with active membership status.
Employer Letter (Group Policy)
For employer-sponsored group health policies, a current employment confirmation letter may be required.

Medical Records (If Applicable)

Previous Medical Reports
Prior investigation reports, lab results, radiology images, or specialist consultations relevant to the current condition.
Prescription / Treatment History
Current prescription and treatment history for chronic conditions or ongoing therapies relevant to the admission.

Please Note: Document requirements may vary depending on your insurance provider, policy type, and the nature of treatment. Our insurance desk staff will confirm all required documents at the time of admission and assist you if any documents are missing or need to be obtained. We recommend bringing originals and photocopies of all available documents.

Our Team is Here for You

Need Assistance?

Our dedicated insurance and billing support team is available at the hospital to assist you personally. Whether you need help understanding your coverage, submitting documents, tracking a claim, or resolving a billing query — we are here to guide you at every step.

Call Now Email Us
Phone

Call the Insurance Desk

0302 8695478
Available during OPD hours and for emergencies round the clock. Ask for the Insurance & Billing Department.
Email

Send Us a Message

rustam.chs@gmail.com
Send your query, policy details, or documentation to our insurance team via email. Responses within 24 working hours.
Location

Visit the Help Desk

1st Floor, Admin Block
The Insurance & Billing Help Desk is located at the main entrance of the hospital, adjacent to patient admissions.
Office Hours

Working Hours

Mon – Fri8AM – 5PM
Saturday8AM – 1PM
SundayReception 24/7

Our Commitment

We are committed to making healthcare accessible and affordable through partnerships with trusted insurance providers. Our dedicated insurance team assists patients with verification, approvals, claim documentation, and billing support — ensuring a smooth and stress-free experience throughout their treatment journey.

At Christian Hospital Sahiwal, we believe that every patient deserves quality medical care without the added burden of financial uncertainty. Our insurance coordination service is built on transparency, efficiency, and compassion — serving you at every step with professionalism and care.

Contact Insurance Desk View Our Partners